Help articles
Everything you need to keep Phorest, Treatwell, Fresha and ClassPass in step, from first set-up to what to do when a booking needs your attention.
Getting started
Set Booking Connect up and get your first bookings flowing.
- Why are some of my staff missing from the Setup page?On the Setup page, Step 4 lists the staff you can sync. If someone from your Phorest account isn't in the main list, they are…Read guide
- Is Booking Connect right for a one-person salon or a team?Booking Connect works for a single stylist and for a team. You choose which staff to sync, and each person gets their own…Read guide
- Where Booking Connect works: supported countries and languagesBooking Connect works with Phorest salons in the UK and Europe, the United States, Canada and Australia. For Treatwell booking…Read guide
- How to sync Treatwell bookings into Phorest automaticallyIf you take bookings on Treatwell and run your diary in Phorest, you have two calendars to keep in step. Booking Connect puts…Read guide
- Setting up a subscriptionAll of our subscription tiers come with a 14 day trial to see if the product is right for you. You can find the details of our…Read guide
- Set up Treatwell booking emailsIn order to put bookings from Treatwell into Phorest, you'll have to arrange for booking emails (which includes new bookings…Read guide
- Selecting staffSelect the staff whose calendars you want to sync by moving the switches. Selected staff are highlighted in purple. Once you've…Read guide
Phorest
Connect your Phorest account and control how bookings land in your diary.
- Treatwell prepaid vs unpaid bookings in PhorestTreatwell bookings are either prepaid or unpaid (pay at the salon). Booking Connect lets you decide how each kind lands in your…Read guide
- How to get your Phorest API detailsTo let Booking Connect read and update your Phorest diary, you need API details from Phorest. Here is how to ask for them and…Read guide
- Configure mappingsMappings allow you to control how appointments are inserted into Phorest. By default, we'll put in breaks to cover each…Read guide
- Setting up your Phorest APIThe first thing you'll have to do is get your API key from Phorest. You can contact them by sending an email to…Read guide
Treatwell
How Treatwell bookings, changes and cancellations are handled.
- Why use Treatwell?When we first opened up, we were super keen to get customers in to see our new salon and try it out. And of course, we didn't…Read guide
- The syncing hassleThe problem with Treatwell is you need to keep the calendars in sync. They have one and Phorest has another. Doing that manually…Read guide
- Booking Connect vs copying Treatwell bookings into Phorest by handYou can keep Treatwell and Phorest in step by hand, and many salons start that way. This compares doing it manually with using…Read guide
- Treatwell booking emails explained: what Booking Connect readsBooking Connect works from the emails Treatwell sends about your bookings. Here is what it reads, and what it does with each…Read guide
- What happens when a Treatwell booking is cancelled or rescheduled?Treatwell sends Booking Connect an email when a customer cancels or moves a booking, and we make the matching change in Phorest…Read guide
- How to stop double bookings between Treatwell and PhorestDouble bookings happen when two calendars each think a slot is free. Booking Connect closes most of that gap automatically, and…Read guide
- LanguagesBooking Connect reads Treatwell booking emails in UK English, German and Austrian German. Because it has to read Treatwell…Read guide
- Download client listTreatwell may not charge you introductory fees for any existing clients who book through their system. But to get this to work…Read guide
Fresha & ClassPass
Keep Fresha and ClassPass bookings in step with Phorest.
- How to sync ClassPass bookings with your Phorest diaryIf you take ClassPass bookings as well as your own, Booking Connect can block that time out in Phorest and show your Phorest…Read guide
- Using Fresha and Treatwell with Phorest at the same timeMany salons list on more than one marketplace. Booking Connect lets Phorest act as the hub, so Treatwell and Fresha both see…Read guide
- How to block out Fresha bookings in PhorestIf you also take bookings on Fresha, Booking Connect can block that time out in Phorest, and show your Phorest diary to Fresha…Read guide
- Setting up FreshaThe integration with Fresha is somewhat limited. Fresha will reflect Phorest diary availability and Phorest bookings will…Read guide
Emails & notifications
Choose who is told what, and what to do when something needs you.
- "Service not mapped" – what to do when a booking only blocks out timeWhen a customer books a service Booking Connect hasn't seen before, it doesn't yet know which Phorest service it matches…Read guide
- Choosing where your Booking Connect emails goBooking Connect emails you when it processes a booking, and when something needs your attention. You can choose where those…Read guide
Try Booking Connect free for 14 days
See it working with your own diary before you pay anything.