"Service not mapped" – what to do when a booking only blocks out time
When a customer books a service Booking Connect hasn't seen before, it doesn't yet know which Phorest service it matches. Instead of guessing, it blocks out the right time in your Phorest calendar with breaks, and emails you a warning.
The booking is not in Phorest as an appointment. Please add it to Phorest by hand. The break in the calendar shows when and who it is for, and the email has the customer's details.
To stop this happening for that service
Go to Setup and find the Mapping section.
Find the service named in the email.
Choose what should happen for prepaid and unpaid bookings, for example creating a full Phorest appointment.
Once it's linked, future bookings for that service are created in Phorest automatically. The first booking for a new service gets the full explanation. If you haven't linked it by the next booking, you'll get a short reminder.
For more on mappings, see Configure mappings.