BOOKING CONNECT

Version 1, 12 June 2025

Privacy policy

Who are we?

We are Booking Connect Ltd, a company registered in England and Wales at Companies House with company number UK 16513326.

This policy explains how and why we use your personal information when you use our app to track things like trains and buses.

We are not currently using any non-necessary cookies.

Getting in touch

If you have any queries, you can get in touch:

  • By email at support@booking-connect.com; or

  • By post at Booking Connect, 185 Ivydale Road, London, SE15 3DX, UK.

Your rights

You have a right to:

  • access the personal data we hold about you, or to get a copy of it;

  • ask for a copy of your personal data in a portable (machine-readable) format or instruct us to send it to someone else;

  • ask us correct inaccurate data we hold about you;

  • ask us to delete your data, though we might not always be able to do it;

  • say no to us using your data for direct marketing;

  • say no to the use of non-necessary cookies on our website;

  • withdraw any consent you've given us at any time; and

  • ask us to review an automated decision.

To do any of these things, please get in touch using the details above.

Where we store or send your data

We may store the data we collect from you outside the UK, or transfer it to organisations outside the UK. When we do this, we make sure that your data is protected and that:

  • the Information Commissioner (ICO) has deemed the country or organisation to provide an adequate level of protection for personal data; or

  • we've agreed specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

How to make a complaint

If you have a complaint about how we use your personal information, please contact us through the app or send an email to support@booking-connect.com and we'll do our best to fix the problem. You can also reach our Data Protection Officer (DPO) at support@booking-connect.com

If you're still not happy, you can refer your complaint to the ICO's Office, the UK regulator for data protection issues. For more details, visit their website.

Changes to this notice

We'll update the privacy notice on this page and if they're significant changes, we'll let you know by email, text message or in the app.

The information we hold about you, and how we use it

When you create an account on our app

  • We will ask you to give us you email address and to create a suitable password.

When you use our services to integrate with other services

  • You will need to give us details to access APIs or related services from those providers

  • We may ask you to arrange for emails to be sent to our servers

When you get in touch

  • the email address you use and the contents of your email and any attachments;

  • the contents of any letters you send us; and

  • details about why you are contacting us;

When you participate in research

  • Answers you give us in surveys about our products and services

Device we collect automatically when you use our website or services

  • IP address and and related information collected automatically by our servers

Our reasons for using your information

Data protection laws say we need to have a lawful basis for using your personal data. At least one of the following must apply:

  • Contractual duty

  • Legal obligation

  • Legitimate interest

  • Public interest

  • Vital interest

  • Consent

In this section we explain which one we rely on to use your data in a certain way.

Contractual duty

This applies when we

  • Integrate services on your behalf

  • Send you updates on our services

  • Send you emails about the health of our services or items that require your attention

Legal Obligation

This applies when we

  • Contact you to let you know about changes to our terms or this privacy policy

  • Share information with law enforcement agencies

Legitimate interest

We need to use your data for our legitimate interest, or those of a third party. This means using data in a way that you might expect us to, for a reason which is in your and/or our (or a third party’s) interest and which doesn’t involve overriding your privacy rights. Product development and marketing We may:

  • improve our products and services based on how you use our services

Security and business management We:

  • protect the rights, property or safety of us, our customers and others,

  • carry out security and maintenance checks to make sure everything runs smoothly

  • share information with companies so they can help us provide our services

Who we share your data with

Here we mean companies that help us provide services you use, and need to process details about you for this reason. We share as little information as we can and use methods to make it difficult for the recipient to identify you where possible (for example, by using reference codes not names). These are:

  • Companies involved in providing system integration

  • Companies involved in sending you messages

How long we keep your information

Should you chose to close your account, we’ll delete your identity information immediately, but we may keep the anonymous related information (such as usage history for analytical purposes).

© 2025 Booking Connect