Using Booking Connect with a spa, treatment rooms or more than one branch
Salons with treatment rooms, or with more than one branch, often ask how Booking Connect fits. This page sets out what it does and what it doesn't, so you can decide before you start a trial.
Treatment rooms
Booking Connect doesn't handle rooms. When a Treatwell booking arrives, we add it to the therapist's diary in Phorest. We don't assign it to a room and we don't block one.
The other direction works the same way. Treatwell sees each therapist's free and busy time, shared from Phorest through a calendar link per therapist. If a room is full in Phorest, that doesn't change what Treatwell offers.
What this means for a spa: a Treatwell booking can be taken at a time when a therapist is free but every suitable room is taken. If that matters for a treatment, keep it to times a room is always available, or check Treatwell's own settings for the service.
More than one branch
One Booking Connect account connects to one Phorest branch. Two branches means two connections, each with its own subscription. You can manage both from one login, and switch between them from the team menu.
Each branch has its own staff, services and diary, so nothing from one branch is added to the other.
The staff limit applies to each branch. See Pricing.
Your Phorest API login covers your whole business, so keeping branches apart is something Booking Connect does on its side: each connection reads and writes only its own branch's staff, services and diary. The one exception is looking up and creating clients, which Phorest does at business level.
What we read from Phorest
your branch, its staff and its services;
the diary for a therapist and day, so the calendar link is accurate and changes can be matched to the right appointment;
one client at a time: the client matching a Treatwell booking, looked up by email or phone. If there is no match we create the client.
We don't store your client list. The dashboard has an export that downloads it as a CSV when someone at your salon asks for it, and doesn't keep it.
Your customers' data
When Booking Connect handles your customers' details for you, you are the controller and we are your processor. Our Data Processing Agreement is part of our terms, is accepted when you sign up, and includes deletion of your customers' data on request.
Failures and timing
Treatwell bookings usually reach Phorest within a minute or two of the booking email arriving. If a booking can't be added, you are told, and it shows as needing attention on your dashboard. We don't currently queue and retry bookings automatically, so a booking that fails is added by hand.
Still unsure? Start the 14-day free trial, or email support@booking-connect.com with your questions. See also Is Booking Connect right for a one-person salon or a team? and Where Booking Connect works.
Booking Connect is an independent service. It isn't run by Treatwell, Phorest, Fresha or ClassPass.